Manage Active User Sessions

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Requires System-level Active User Sessions - View permissions to view the information, Add/Edit to manage the Sessions

System Users in a role with the appropriate System-level permissions can view and/or manage Active User Sessions. By default, a System Administrator and System Manager have these permissions to view the Active User Sessions, but not a System Member. By default, only a System Administrator on a Standard Authentication system has permissions to manage Active User Sessions (that is, to issue Log out on All Devices for a user). For information about System-level permissions, see View and Manage System Role-Based Permissions.

The Active User Sessions screen appears in a new browser tab and is periodically updated. When you are done viewing the information, you can either close the tab or use it to view other Status menu items, such as the Job Management Queue.

A given User may have multiple entries to reflect multiple logins to different Projects and/or devices (for example, two different IP addresses).

A User entry will no longer appear on the Active User Sessions list after the following:

  • a User logout
  • a User inactivity timeout
  • a User TP Auth timeout

User Session Information

The columns display information about the various Users currently logged into your implementation of eDiscovery.

  • Username (default sort column, ascending) – The username of the logged in User. This is the default sort column in ascending order. You cannot hide this column; it is always displayed.
  • First Name – The first name of the User.
  • Last Name – The last name of the User.
  • Email – The email address of the User, as long as one has been configured.
  • Project Name – The assigned name of a Project for a given User. If the User is working in multiple Projects, that User will have an entry (row) for each Project.
  • Project Description – The description of a Project for the User, if set.
  • Organization – The name of the Organization associated with the User.
  • Session Time – The amount of time the User has been logged in, using the format dd hh:mm:ss, depending on the available information. If the day value is zero, then it is not shown. Sample session time: 00:33:18. This column is updated continuously and is sortable, descending first.
  • Idle Time – The amount of time since the User was last active, in the format hh:mm:ss, depending on the available information. Sample idle time: 00:10:07. This column is updated continuously and is sortable, descending first.
  • IP Address – The IP address of the logged in User.

Note: User activity is based on UI interaction with the server. Approximately 3 minutes before an Organization User approaches the inactivity timeout for a given session (where the timeout is determined by a System Administrator), the User will see a session expiration warning (with a countdown value) to notify the User that any unsaved changes will be discarded. When an Organization User sees this warning, the User has the option to reset the inactivity timeout for the session by clicking Stay logged in.

The first seven of these columns support filtering using the Filter row text box:

  • Filter row text box – You can use the Filter row text box for the first seven columns. (The icon indicates that filtering is available.) Using the Filter box enables you to pinpoint the items you want to work with based on a Filter term search containing one or more characters you enter. You can explicitly apply a filter by typing one or more characters in the text box and clicking Enter (the return key). If you type one or more characters in the text box, the software will automatically apply the filter for you, and the text box changes to a yellow background color. For any applied filter, you can then clear the filter by removing the text in the box and clicking Enter, by removing the text from the box, or by clicking the that appears at the far right of the Filter box. Clearing a filter restores the list to its original state.

Ellipsis Menu and Option on a Standard Authentication System

  • Log out on All Devices (present on Standard Authentication systems only) — For an Organization User other than the currently logged in User on a Standard Authentication system, logs that other User out of all remembered devices associated with the eDiscovery application. (This screen does not support log out on all devices for the currently logged in User and therefore this option will be grayed out and unavailable for the currently logged in User's entry.) This is true even if that other User is logged in when this option is issued for that User. After this option is issued for another User, that User will be logged out of all devices (and parent windows) immediately. When that User attempts to log in on a Standard Authentication system, the User will see a message indicating the need to re-enter a password, even if the User had previously selected Remember Me to have the login information remembered. (Note that changing a password for another User on a Standard Authentication system will also log that User out of all devices.) For more information about the Login screen and overall process, please see About the eDiscovery Login Process.